Customer Online Portal

Smarter service & customer transparency

At FWSR Group, we believe our customers should have clear visibility, easy access and confidence in their fire protection compliance, not paperwork, guesswork or chasing reports.
That’s why we use Uptick, a secure, integrated online system that supports how we deliver fire protection services and how our customers manage their sites.
Uptick connects servicing, reporting, scheduling and compliance records in one place, giving you a clear, real-time view of your fire protection assets and maintenance obligations.

What is Uptick?

Uptick is the digital platform used by FWSR Group to manage all routine and remedial fire protection maintenance across your site.

It supports our technicians in the field while giving customers access to a centralised, asset-level record of fire protection equipment, service history and upcoming requirements - all accessible through an easy-to-use online portal.

Customer online access

Customer access to the Uptick portal can be provided as part of your service arrangement, allowing your team to view reports, schedules and compliance information at any time.

It’s one more way we support clear communication, consistent service delivery and peace of mind, without adding extra administrative burden.

Why it matters

Uptick isn’t just software - it’s part of how FWSR Group delivers a smarter, more transparent fire protection service.

By combining qualified technicians, compliant servicing and digital reporting in one system, we help customers stay informed, prepared and confident that their fire protection obligations are being met.

See how FWSR Group has integrated Uptick into everyday business practice to provide better outcomes for the business and its customers:

Contact us today for fire protection, training or workplace safety solutions.
Shepparton
Ballarat
Melbourne
Bendigo
Mildura
Wodonga